Privacy Policy

1. Overview

CallTechAI ("we", "us", "our") provides AI-powered voice automation services for businesses. This Privacy Policy explains how we collect, use, process, and protect personal information when you use our website and services.

By using CallTechAI, you agree to this Privacy Policy.

2. Information We Collect

A. Account Information

• Name
• Email address
• Company name
• Login credentials (securely hashed)
• Support communications

B. Call & Voice Data

If you use voice assistant features, we may process:

• Caller and recipient phone numbers
• Call timestamps and duration
• Call recordings (if enabled)
• Transcripts (speech-to-text output)
• AI-generated responses
• Interaction logs and metadata

C. Payment Information

Payments are processed through Stripe. We do not store full credit card details. Stripe collects and processes billing information in accordance with its own privacy policy.

D. Technical & Usage Data

• IP address
• Device/browser type
• Log data
• Cookies and session identifiers
• Analytics data

3. How We Use Information

We use collected information to:

• Provide and operate the Service
• Process subscriptions and payments
• Generate AI responses and call automation
• Transcribe and process voice data
• Improve service performance
• Prevent fraud or abuse
• Comply with legal obligations
• Provide support

4. AI & Voice Processing

To deliver AI functionality, we may process call data through trusted service providers such as:

• OpenAI (AI text processing)
• Google Cloud (speech-to-text, Firebase)
• Microsoft Azure (text-to-speech)
• Telephony providers (Twilio, Vapi)
• Hosting providers
• Stripe (billing)

These providers process data solely to provide the Service.

5. Call Recording & Legal Compliance

If call recording or transcription is enabled:

You are responsible for complying with all applicable call recording and consent laws in your jurisdiction. CallTechAI does not verify whether you have obtained required consent from callers.

6. Sharing of Information

We do not sell personal data. We may share data with:

• Payment processors (Stripe)
• AI providers (OpenAI)
• Telephony providers
• Cloud hosting providers
• Analytics services
• Legal authorities if required by law
• Successors in case of merger/acquisition

7. Data Retention

We retain data as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account at any time.

8. Your Rights (California Notice)

If you are a California resident, you may have rights to:

• Request access to personal data
• Request deletion (subject to legal exceptions)
• Request information about categories of collected data
• Non-discrimination for exercising rights

Contact: infocalltechai@gmail.com

9. Security

We use commercially reasonable safeguards to protect data. However, no system is 100% secure.

10. International Data Transfers

Your information may be processed in the United States or other countries where our service providers operate.

11. Children

The Service is not intended for children under 13.

12. Changes

We may update this Privacy Policy. Updates will be posted with a new Effective Date.